Accessibility Statement

Preferred Behavioral Health Agency, LLC (“PBHA,” “we,” “us,” or “our”) is committed to ensuring digital accessibility for people with disabilities. We strive to provide an inclusive experience for all individuals, including those who rely on assistive technologies, in alignment with our Privacy Policy, HIPAA Notice of Privacy Practices, and applicable accessibility laws.

Our Commitment to Accessibility

We at Preferred Behavioral Health Agency, LLC are actively working to make our website,
https://www.preferredbehavioralhealthagcy.com, accessible to people with disabilities.

An accessible website enables visitors with disabilities to browse and interact with the site with the same or a similar level of ease and enjoyment as other visitors. This is achieved through the capabilities of the systems on which the site operates and through compatibility with assistive technologies.

Accessibility Standards & Legal Framework

This website is designed to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which are widely recognized as the industry standard for web accessibility.

Our accessibility efforts are also guided by:

The Americans with Disabilities Act (ADA)
Section 504 of the Rehabilitation Act
Applicable state disability and accessibility laws in Nevada, Texas, Alabama, Georgia, and Virginia

While the ADA does not yet provide explicit technical standards for websites, PBHA uses WCAG 2.1 AA as the benchmark for reasonable accessibility.

Accessibility Adjustments Implemented

As part of our ongoing accessibility efforts, we have implemented the following measures:

Clear and consistent heading structures across all pages
Logical content order for screen readers and keyboard navigation
Defined primary language of the website
Alternative text (alt text) added to meaningful images
Color combinations that meet required contrast ratios
Reduced motion and animation where possible
Keyboard-accessible navigation
Compatibility with common assistive technologies such as screen readers
Reasonable efforts to ensure videos, audio, and downloadable files are accessible

Accessibility is reviewed regularly as part of our website maintenance and updates.

Privacy, HIPAA, and Accessibility Intersection

Certain accessibility features—such as secure portals, telehealth platforms, and protected forms—must also comply with HIPAA privacy and security requirements.

In some cases, accessibility modifications may be limited by:

Patient privacy obligations
Data security safeguards
Third-party HIPAA-compliant platforms

PBHA makes reasonable efforts to balance accessibility, privacy, and security in compliance with all applicable laws.

Partial Compliance Due to Third-Party Content

The accessibility of certain pages or features may depend on third-party platforms not fully controlled by PBHA, including but not limited to:

Scheduling and booking systems
Client portals
Payment processors
Telehealth platforms

For these components, we declare partial compliance with WCAG standards. We actively work with vendors to encourage accessible and compliant solutions whenever possible.

Physical Accessibility Arrangements

PBHA provides services across multiple states and through both in-person and telehealth modalities. Accessibility arrangements may vary by location but generally include:

Accessible parking or proximity to public transportation (where applicable)
Ground-level or elevator-accessible entrances (where applicable)
Accessible restrooms (where available)
Telehealth services as an alternative to in-person visits
Reasonable accommodation requests handled on an individual basis

If you require specific accommodations, please contact us in advance so arrangements can be made.

ADA Reasonable Accommodation Statement

PBHA is committed to providing reasonable accommodations in accordance with the ADA and applicable state laws. Requests for accommodations will be evaluated on a case-by-case basis and provided unless doing so would result in undue hardship or fundamentally alter the nature of the services provided.

Accessibility Support & Contact Information

If you encounter an accessibility issue, have difficulty accessing content, or require assistance due to a disability, please contact our accessibility coordinator:

Accessibility Coordinator: Amber Woods
📞 Phone: 404-919-8836
📧 Email: hr@preferredbehavioralhealthagcy.com

We aim to respond to accessibility requests in a timely and respectful manner.

Ongoing Commitment

Accessibility is an ongoing priority for Preferred Behavioral Health Agency, LLC. We continuously evaluate our website and services to improve accessibility while maintaining compliance with HIPAA, privacy laws, and ADA requirements.